Welcome to Our
FAQs
Cleaning
What is the Simple Solution plant-based cleaner made of?
The Simple Solution Plant-based Stain and Odor is made from naturally derived ingredients from plants. These ingredients are all traceable back to nature, but still provide great cleaning power.
On which surfaces can I use Simple Solution on?
Simple Solution cleaning products are safe on all surfaces that you could clean with water. Don't use on wool or leather products.
How do I know which Simple Solution cleaner to use?
Take our Product Selector Quiz, answer a few simple questions, and we will make some suggestions!
What's the best way to clean stains with Simple Solution products?
Take a look at some of our videos to show the best way to get the best clean.
What makes Simple Solution products better than other cleaning products?
Simple Solution Products are made with ingredients that have been proven to work and be effective on stains and odors for over 20 years. We specialize in solving pet mess problems, and that's what we do best.
Can I use Simple Solution cleaning products in my carpet cleaning machine?
Yes, some products can be used in carpet cleaning machines. Please read the back of each product's label to see if your Simple Solution choice is compatible with carpet cleaning machines. And you can always call us at 800-690-9908 for more information.
Safety
Is Simple Solution safe to use around my pets and kids?
Yes, Simple Solution is safe to use around pets and kids when used as directed.
Diapers
Do dog diapers really work?
The answer is YES. Read reviews on any of our product pages to hear from real life customers.
How do I fit my dog for a diaper?
What's the best way to clean my washable dog diaper?
Wash your dog's diapers like you would any other piece of soiled clothing. Remove any excess feces first, and then treat the diaper with a stain and odor remover like Simple Solution Oxy Charged Stain and Odor Remover. Then place the diaper in a mesh or net washing machine bag. follow the washing instructions on the label. And always make sure you have a clean spare ready to go!
What's the difference between a diaper and a wrap?
Great question! Diapers can be used on female and male dogs, but wraps should only be used on male dogs. Diapers provide more coverage, while wraps just cover a male dog's genital area.
Pads
What's the difference between an all-day training pad and a training pad?
Although both Simple Solution All-day pads and training pads work great, there are a few differences. All-day training pads in general hold more liquid than a training pad. Choose an all-day training pad when you may have to leave your dog for longer periods of time, or if you have a larger adult dog. Training pads work great for housetraining puppies or for shorter duration needs.
General
If I'm not satisfied with my purchase, can I get my money back?
We are sorry to hear that we didn't meet your expectations. We proudly guarantee our products and are happy to refund your purchase price (less tax) if you're not happy. It's simple...you just need to return any unused product along with the original receipt. Please call our customer service team at 800-690-9908 and they will be happy to walk you through the process.
