Welcome to Our

FAQs

Cleaning

What makes Simple Solution products better than other cleaning products?

Simple Solution Products are made with ingredients that have been proven to work and be effective on stains and odors for over 20 years.  We specialize in solving pet mess problems, and that's what we do best.

Can Simple Solution cleaning products be diluted?

Simple Solution cleaning products are created at a specific strength for optimal performance. Diluting the product may reduce its effectiveness and compromise the intended cleaning results.

Can I use Simple Solution products directly on my pets?

Simple Solution cleaning products are intended for hard surfaces only and should not be sprayed on pets, people, or any other living beings. In the event of accidental contact, wash the affected area thoroughly with soap and warm water, then dry completely.

Are Simple Solution cleaning products safe if it gets onto the skin?

Simple Solution cleaning products are not intended for direct contact with skin. In the event of accidental contact, wash the affected area thoroughly with soap and warm water, and then dry completely.

What's the best way to clean stains with Simple Solution products?

Take a look at some of our videos to show the best way to get the best clean.

How do I know which Simple Solution cleaner to use?

Take our Product Selector Quiz, answer a few simple questions, and we will make some suggestions!

Safety

Is Simple Solution safe to use around children and pets?

Out of an abundance of caution, we always suggest removing pets and children from a room where any solutions are being used. This significantly reduces the chance of accidental contact or inhalation.

Diapers

How do I fit my dog for a diaper?

What's the difference between a diaper and a wrap?

Great question!  Diapers can be used on female and male dogs, but wraps should only be used on male dogs.  Diapers provide more coverage, while wraps just cover a male dog's genital area.

Why can’t I use the diapers on my female dog who doesn’t have a tail?

The female diaper relies heavily on the tail to keep the diaper from sliding down. For this reason, we do not suggest it be used on dogs without tails.

How do I determine which wrap to use?

We have multiple sizes available in both our disposable and washable diapers to make sure you get the correct fit. To get a proper fit, measure your dog’s waist directly in front of his hind legs.

  Toy Small Medium Large
Disposable 9-14” 12-19” 15-23” 18-27”
Washable n/a 12-14” 12-23” 18-35”

How can I tell when the product has been soiled? (Wetness indicators)

Our disposable wraps and diapers come with a handy wetness indicator to keep you informed on when your dog is ready to be changed. On our disposable diapers this appears as two yellow lines which fade to green once soiled, while our disposable wraps have circles on them that fade when they have been soiled.

What's the best way to clean my washable dog diaper?

Your dog’s diapers can be cleaned in the washing machine like any other soiled piece of clothing.

  1. Remove any excess feces from the diaper
  2. Treat stains on the diaper with a stain an odor remover like Simple Solution Oxy Charged Stain and Odor Remover
  3. Place the diaper in a mesh or net washing bag
  4. Follow instructions on the label for water temperature and wash duration.
  5. Always make sure to have a clean spare ready to go!

Pads

What's the difference between an all-day training pad and a training pad?

Although both Simple Solution All-day pads and training pads work great, there are a few differences.  All-day training pads in general hold more liquid than a training pad. Choose an all-day training pad when you may have to leave your dog for longer periods of time, or if you have a larger adult dog.  Training pads work great for housetraining puppies or for shorter duration needs. 

General

If I'm not satisfied with my purchase, can I get my money back?

Not satisfied? Let us know! We are committed to providing high quality products to help pet parents and their companions live happier, healthier lives together. If you are not satisfied with this product, please keep the package or container and remaining portion of the product and contact our team directly at companapetbrands.com/satisfaction-guarantee

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